Web Cooking Classes with Chef Todd MohrWeb Cooking Classes with Chef Todd Mohr

Frequently Asked Questions

Web Cooking Classes is a unqiue concept in cooking instruction.  We've compiled this list of Frequently Asked Questions to help you decide if our cooking program is right for you.

Please review this list carefully because answers to many of the most common questions can be found quickly. If your question is not answered here, you can see how to contact us by going to our Contact Page.

I am a Member and Can't Login

If you are a new Member, please check your Email (and SPAM folder) for a Welcome Email from us. This email has a lot of important and useful information on setting up your membership, logging in, and getting started.

The most common reason for login issues is in the Email Address, which is your Username. Your Username is your Membership Email Address - the one you used to purchase. This is also the one to which your Welcome Email is sent. You will use your Membership Email Address (Username) to Create Your Membership Password HERE. If you are not able to login after creating a password, you are most likely using the wrong email address or there was a typo in the email address when the order form was submitted. Once you've tried to create a password and log in and double checked the email address, please Contact Customer Support and we will assist you as soon as possible.

How does Web Cooking Classes Work?

When you join Web Cooking Classes, you will create a unique username and passcode to access the Members Only Area of our site. You start at "New Member" and advance to a new lesson level each week. This weekly delivery was designed so that you can learn a lot of information about cooking in a short amount of time without becoming overwhelmed. Plus, with weekly "homework" and cooking ideas, you'll also have plenty of time to practice. As a reminder, you will also receive an email notification each week when your new class has been added. There is also a Lifetime Membership Option for those who want access the entire course all at once and avoid monthly payments. Click Here for more details about Membership Options

What will I learn in Web Cooking Classes?

Web Cooking Classes is designed to teach you the complete science and basics of cooking so that you can enjoy preparing, eating and sharing food. The information is the same information taught in culinary school, but in a convenient weekly course that you can take right from home. It is divided into 3 Modules: Basic Cooking Methods, Advanced Cooking Techniques and Cooking & Baking Mastery. Each module is 16 weeks long, but each weekly lesson stands on its own. You will learn something new each week and can cancel anytime. We believe that learning to cook will change your life. And we believe it because we've experienced it ourselves and shared the experiences of so many other clients and friends over the years. For more on Chef Todd's philosophy on food, cooking and life make sure to read About Chef Todd and follow his Blog. If you have any questions about the program, You can Learn More Here or Please Contact Customer Support for assistance and we will respond as quickly as possible.

Will I really be able to learn to cook online?

We actually wondered the same thing when we started teaching online cooking classes in addition to our live classes in The Cooking School in the Fall of 2009... What we found was that the instruction is just as solid in video format as in the live format. And in many cases, it has actually worked better for our online clients to keep up with class lessons on their schedule, spending extra time where they need it and moving quickly through concepts when they don't. Plus, our internet customers had the added bonus of being able to complete classes on their own schedule in their own homes for MUCH LESS cost than our live classes. We guarantee you will learn to cook and improve your lifestyle with our online cooking classes. If you don't agree, you get your money back so there's no risk in giving it a try.

How much does Web Cooking Classes Cost?

We offer 3 different membership types at different price levels in our effort to make this unique and life-changing instruction available to everyone who wants to experience the many benefits of learning to cook. You can learn more about the different membership levels and pricing HERE.

I don't have very good internet access, is Web Cooking Classes available in DVD format?

Yes! We have a PLATINUM Membership that includes the mailing of a monthly DVD that contains all of the lessons that occur online each month. If you are a current member, you can upgrade to Platinum Membership for a low additional monthly cost and get your DVD shipped straight to your door. To join as a Platinum Member, simply visit our registration page and join. During checkout, you will choose which membership level you'd like and can add the monthly DVD to any membership level after completing your order.

Do you sell any cooking DVDs?

We do offer other Cooking DVDs in our Cooking Store and other resources for clients who prefer this format for their cooking instruction. Our DVD Series are also a complement to Web Cooking Classes. You can find out more information on all of our cooking resources in our Store.

Will Web Cooking Classes be fun?

Those familiar with Chef Todd's blog and videos know that he has a very unique presentation-style that includes humor, stories and other "goodies" to help you learn and make learning fun! You can expect to see Chef Todd's personality shine through in Web Cooking Classes. The system is designed to provide intense cooking instruction value as well as lots of fun for our members as they go along. You also get to interact with Chef Todd directly as well as other Members in our Members Discussion area and in the Discussion section found in each class week. Web Cooking Classes is seriously life-changing, but in a fun way!

What if I don't have a credit card? Can I still join?

At this time, an active credit card or bank debit card is necessary to join Web Cooking Classes. You can rest-assured that our site is safe and secure and we have successfully and securely processed thousands of orders without incident. We use an industry-leading, secure third-party processor and sensitive information is encrypted prior to being sent.

If I join Web Cooking Classes, what do I get?

Your membership in Web Cooking Classes includes weekly delivery of a new cooking class every week, additional resources as they occur, access to our Members Only forum (which is moderated by Chef Todd), special Members only offers, and lots of cool surprises along the way. You also get our 100% satisfaction guarantee. Bottom line: you will learn to cook like a chef with Web Cooking Classes, assemble a stockpile of cooking resources to use in your home kitchen for years to come, and enjoy it all along the way! You can learn more about what's included in Web Cooking Classes HERE

When I join Web Cooking Classes, do the classes start from the beginning or will I be joining the program in the middle?

Web Cooking Classes is a very unique program that is customized for each new member. When you join, you start at the beginning and receive classes in the order in which the program was designed. This way, you get the full benefit of the program at any time. As a Monthly Member, you get access to a new lesson week every 7 days. Once you get a new lesson week, you retain access to those lessons as long as your membership is active so you can take lessons at your own pace and go back and review any lesson you've passed. As a Lifetime Member, you have access to all Lessons (Weeks 1-48) found in Module 1, Module 2 and Module 3 of the Members Area. Your access does not expire. You can learn more about Web Cooking Classes Here

Are there any notes, handouts or printed materials that will be distributed in Web Cooking Classes in addition to the videos?

Absolutely. The video instruction is extremely valuable all on its own, but we've made it even more valuable in Web Cooking Classes by organizing the information in a logical fashion, which will make it easier for you to learn and use it immediately. Also, the instruction has been enhanced with the addition of printed handouts that provide cheat-sheets of the lessons. Our goal is that you can print each handout and over time have a complete resource guide you can keep on-hand as you cook.

How long do the classes last?

Each class video is under 30 minutes. The intention is to make this something that will be easy for you to fit into your weekly schedule. A new project and challenge is only fun if you feel it is approachable for your current situation. You can view the classes when it is convenient for you - in your pj's if you want.

What happens if I am out of town for a week or more? Will I miss my class for that week?

Once you receive access to a particular Week in your Membership, you will always have access to that week as long as you are an Active Member. This means that if you miss a week for any reason, you will still be able to access it when you get back to the program. Since the weekly lessons are relatively short, it is easy to make up a week or 2 if need be during your course.

Can I cancel Web Cooking Classes before the end?

We hope Web Cooking Classes helps you achieve your culinary goals and we have worked very hard to ensure that it will. However, we also understand that this program is not for everyone, and we want to make it very easy for you to cancel if that is your choice. If you are a MONTHLY member, you can cancel Web Cooking Classes anytime and will not be billed again. Just visit the login to the Members Area and look under the "Support" Tab. You'll a link to the automatic Cancellation Form. Simply submit that form to cancel anytime and stop billing (and access) immediately. If you purchased Lifetime Membership, it can be canceled within 30 days of purchase for a refund. After 30 days, there are no refunds, but you have access to the program that does not expire so the lessons will be available to you whenver you are ready for them.

If I want to suspend my classes and start again at a later time, can I pick up where I left off?

This was something that was very important to us when we were investigating the technical side of our online cooking classes. Life happens, and we know that it might be necessary for some of our students to suspend their cooking classes for a period of time. We wanted people to be able to suspend membership and pick up right where they left off at a later date, which is exactly how our program works. When you are ready to reinstate, simply contact Customer Support and we will get you back up and running quickly. You will pick up your lessons (and billing) right where you left off and keep your "credit" towards Lifetime Membership (which you achieve when you complete the course and 11 monthly billings).

Do you Offer a Trial Membership?

When you join Web Cooking Classes - at any Membership level - your purchase is 100% refundable within 30 days, so you have 30 days to try out the program and see if it is right for you. If not, your purchase is refundable within 30 days of purchase. You can go HERE to review membership options and choose the one that is right for you.

I have purchased a DVD from you. When can I expect to receive it?

Thank you for your order. We are committed to ensuring that our shippable products are received as soon as possible after order.

If you received a confirmation and/or receipt upon placing your online order, please rest assured it has been received by us and is in process. Our DVD manufacturer ships out DVDs from the warehouse in Sparks, NV, USA. If you live in the United States, please allow 7-10 business days to receive your order. If you live outside the United States, please allow up to 21 business days for your delivery. If the appropriate time has elapsed and you still have not received your order…
Please Contact Customer Support

To which countries can you ship DVDs?

The following is a list of countries to which our DVD manufacturer can ship.

Argentina
Australia
Austria
Bahrain
Belarus
Belgium
Brazil
Bulgaria
Canada
Chile
China
Costa Rica
Croatia
Cypress
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Montenegro, Republic of
Netherlands
New Zealand
Norway
Poland
Portugal
Qatar
Romania
Saudi Arabia
Serbia, Republic of
Singapore
Slovak Republic
Slovenia
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Vatican City