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Navigation of the Members Area – Finding Lessons – New Member Bonuses – Downloadbable Ebooks

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Click Here to get to the New Members Orientation Video that will answer all of your questions about navigating the Members Area, finding lessons and other very helpful information about your membership. You must be logged in to WCC Members Area for link to work.

Lesson Navigation:
 

Inside the Members Area, navigation to the various lesson weeks comes from the top menu

(Module 1, Module 2, Module 3)
Just hover over any of those headings and a menu will drop down listing lesson weeks by number under that module.
Just click the one you’d like and it will take you to that page.
You can also click on any of the headings (Module 1, Module 2, Module 3)
and that will take you to the Table of Contents page that shows all lesson weeks in that module.
Just click on a lesson week to go to that page.
On mobile devices, the navigation menu can be found by clicking the 3 horizontal lines at the top right.
A menu will open up on the left, listing Module 1, Module 2, Module 3.
And then just follow the instructions above.
New Member Bonuses and Downloadble E-books and Guides:
 

All of your New Member Bonuses can be found in the Members Area.

Just login and look for “New Members Bonuses – Get Started Here”, under the Module 1 Menu at the top.
On the “New Members” page, scroll down to the “Resources” Button and click it for the downloads. If you need further guidance on this, the best thing to do is to watch the Orientation Video in the Members Area HERE.
Error Message:  This website is not safe. (phishing) website has been flagged as a phishing threat (or similar):
 

The error message: “This website is unsafe” or “This website has been flagged as a phishing threat” is INCORRECTLY being generated by Internet Explorer (or another Microsoft product) on websites that are NOT unsafe.

(You can google this for more information)
Internet Explorer (as well as some other Microsoft unsupported products) is an unsupported and obsolete browser that is prone to error issues because it is no longer being updated or supported by Microsoft.
We recommend using Chrome, Safari or Firefox as your web browser to avoid these issues on our site as well as others.
Error Message: Video Cannot be Played Due to Privacy Issues:
The error message: “video cannot be played due to privacy settings” is generated on the user side of things, not the delivery side. This means it has to do with your set up. All of our videos are functioning on this end (from the source) and there are no privacy settings enabled on our end.
The ‘privacy settings’ error typically occurs with Firefox when there is a discrepancy between the browser version and flash. Our typical suggestion is to disable the Flash browser plug-in so that the vimeo player is forced to use HTML5. This works in most cases.
If you are not sure how to do this, try googling the error message + your device for further trouble-shooting assistance.
Also, you can try playing the videos on a different device if that is an option for you – or a different browser might work, if updating the browser does not.
We have had a couple of members report this error message and they were able to resolve it on their end in every instance.
Chef Todd’s Recommended Tools and Equipment:
Click Here to see a list of Chef Todd’s recommended Tools and Equipment. 
Please note: there are no equipment requirements at all for WCC. One of the best parts of learning to cook by METHOD is that there are no special tools needed. As Chef Todd puts it, “When you know Methods, you can cook on a hot rock.”
That said, some cooking equipment can certainly help and Chef Todd does have his favorites.
This is simply a list Chef Todd put together because he gets asked these questions a lot. We regret that Customer Service is not able to answer specific questions about tools or equipment other than what is provided on that list.
Cooking Related Questions – Customer Service is not able to answer any cooking-related questions of any kind.

Please direct any Cooking-Related Questions to Chef Todd in the WebCookingClasses.com Members area under the specific related lesson week.

Please direct all other Cooking-Related Questions inside the Care Free Cooks Community (Chef Todd’s Private Facebook Group for Web Cooking Classes Lifetime Members):
Cancellation/Refund Information
 
Please use this form to Submit Cancellation/Refund Requests for Web Cooking Classes ONLY:
Cancellation is immediate via the form at the link above, and takes 1-2 business days to process if requested in any other manner.
If you are canceling within 30 days,  you may request a refund on the comments section of the form.
Only refunds requested within 30 days of purchase are eligible for refund. All refunds requested within 30 days are granted and processed in the timeline below. In fairness to all, we do not grant exceptions to this refund policy for any reason.
We process all eligible refund requests within 3 BUSINESS days.
However, due to circumstances beyond our control (and known only to banks), it can take up to 30 days for a bank to post a refund (although most are posted within 2 weeks).
It is not necessary to contact us again regarding a confirmed refund if it has been less than 30 days since your request.
We thank you for your patience.
To Request a Cancellation/Refund for any other digital DVD or online course – WITHIN 30 DAYS OF PURCHASE, please scroll down and submit a Customer Support Ticket.
DVD Return/Refund Information
To return a DVD or DVD Set for a Refund please contact Customer Support for assistance. Scroll down to the bottom of this page and click the link to complete a Customer Support Ticket.
WCC Logo Gear (from the WCC Store) Return/Refund Information:
WCC Logo Gear (from the WCC Store) SIZE CHART – also available on each item’s page in the store: